right to bring a claim in court or in arbitrator can award you the same the same terms in this agreement same defenses are also available to both parties as would be available in court including any applicable in any way relates to or arises out of products and services you receive from our efforts to collect amounts you may owe us for such products or have with our employees or agents will be resolved by one or more neutral arbitrators before the american arbitration association you may have to the attention of can seek relief against us for you this agreement to arbitrate continues to apply even after you have stopped receiving service from us place in the county of your billing address and the aaa's consumer like the arbitration carried out based only on documents submitted to the within the jurisdictional limit of the small claims court in the state encompassing your billing address either you or verizon can choose to bring an individual action in small claims court instead of proceeding claims in any request or demand for arbitration could have been brought you or verizon may choose to have the claims heard in small claims at any time before the arbitrator is provision or the limitation on bringing actions to small claims court is shall be severable and the matter will proceed in arbitration; in no way will this provision allow for an action to be brought on a class or collective basis class or collective arbitrations even if the aaa procedures or rules arbitrator may award money or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that representative or private attorney general or general injunctive relief theories of liability or prayers for relief may be maintained in any arbitration held under this the enforceability or interpretation of this paragraph shall be decided by a court and not the arbitrator arbitration under this agreement the party seeking arbitration must first notify the other party of the dispute in writing at least 60 days in advance of initiating the arbitration notice to verizon should be sent to verizon wireless dispute resolution enough information to allow us to identify your account as well as to assess and attempt to resolve your damages you claim to have suffered notice requirement is designed to based offer of settlement if it to arbitration unless you provide be represented by an attorney or other person as part of this process but if you do you must submit a letter us to discuss your account information with this attorney or other person the sufficiency of this notice is an issue to be decided by a court prior to the filing of any demand for information and we are unable to resolve our dispute within 60 days either party may then proceed to reimburse any filing fee that the aaa charges you for arbitration of the dispute at the conclusion of the arbitration if you fully participate in administrative and arbitrator fees charged by the arbitration tribunal if the arbitrator determines that your claim was filed for purposes of harassment or is patently frivolous the arbitrator will require you to reimburse verizon for any filing administrative or arbitrator fees associated with the arbitration make a written settlement offer anytime before the arbitration any settlement offer may not be disclosed to the arbitrator until after the arbitrator issues an award offer and the arbitrator awards you an amount of money that's more than arbitrator awards you any amount of agree to pay you $5,000 instead of the agree to pay any reasonable attorneys' whether the law requires it for your only that amount notices of dispute pursuant to paragraph 4 above or file a complaint and counsel for the verizon wireless customers bringing the claims are the same or coordinated for these in arbitration in a coordinated wireless customers and counsel for verizon wireless shall each select five cases to proceed first in arbitration cases involving similar claims brought by the same or coordinated counsel shall not be filed in arbitration until the parties are unable to resolve the remaining cases after the conclusion side may select another five cases process may continue until the parties are able to resolve all of the dispute by a customer in accordance complaint in court will toll all applicable statutes of limitations for that customer's dispute until the completion of the process described authority to enforce this clause mass filing of arbitration demands against verizon judgment confirming it apply only to that specific case; it can't be used in any other case except to enforce the award itself on class arbitrations set forth in arbitrate will not apply to that dispute or part of the dispute in court rather than through that there will not be a jury trial you and verizon unconditionally waive any right to trial by jury in any arising out of or relating to this to show a written consent to a trial by the court about this agreement if either you or we don't enforce our rights under mean you or we won't or can't enforce those this agreement or any of your rights or duties may assign this agreement or any debt you owe send to you will show up as messages on your notices will be deemed received by you when received by you three days after we mail the bill be considered received immediately if we send customer service address on your latest bill if you're a prepaid customer and we send immediately if we send them to your wireless we post them as a precall notification on your to the customer service prepaid address at this agreement this agreement and the documents it incorporates form the entire agreement between what's said by any sales or customer service agreement isn't for the benefit of any third party agreed otherwise elsewhere in this agreement this agreement and any disputes covered by it are governed by federal law and the laws of the state encompassing the area code of your wireless phone number when you accepted this and rules of that state verizon.com 19
