services and limited warranty our broad service offer gives you the freedom to choose not only the products that suit you but also decide how much you want to do find the different services that we can offer to help and support you planning and consultation discuss your ideas with our team of design professionals and we'll help nail them down in detail you can do it yourself but you don't have to ikea has partnered with taskrabbit to make your everyday life at home easier by connecting you with flexible and affordable taskers' to assemble your purchases return policy unused condition for a full refund buy it at ikea-usa.com shopping online couldn't be easier you'll find an incredible variety of delivered to your home or business click and collect save some time by placing your order online we'll round up everything on your shopping list and have it ready for you to collect at the time by an independent service provider limited warranty mattresses limited warranty this limited warranty covers defects in materials and workmanship in the following applies to residential use only products not covered under this limited warranty? mattresses and sleeper sofa mattresses ikea-usa.com what is limited warranty? check with your local ikea store to find the extent of the limited warranty given for each product conditions for the limited warranties the limited warranties are valid from the date of purchase at ikea or date of delivery if later the original purchase receipt is required as proof of purchase general legal rights this limited warranty gives you specific legal ikea free extended limited warranties will still be duration of limited warranty each limited warranty lasts for the number of years stated against each product starting from the date of purchase exclusions the limited warranties do not apply to products that have been stored or assembled incorrectly or cleaned with wrong cleaning methods or if products have been placed outdoors or in cover consequential or incidental damages how to reach us if you need service address and phone number at ikea-usa.com save your sales receipt as proof of purchase proof of purchase is required for the limited warranties to be valid what will ikea do to correct the problem? ikea will examine the product and decide if it's labor and travel for repair staff that ikea incurs provided that the product is accessible for repair without ikea incurring additional expenditure defective parts removed in the course of repair care instructions to be able to rely on this limited warranty you need to follow the specific care instructions for all mattresses year limited have a free 25-year warranty limited warranty included