phone call away technical support how costco helps protect your purchases by mark ray he cost of many electronics keeps want to protect their investments which is where costco comes in through costco concierge services and can rest assured that your new electronic devices will keep working well into the new year and beyond costco concierge services provides free support after the sale of electronics and major appliances how it works two years from the date of purchase going to act on your behalf with the original equipment manufacturer," says concierge technical support member up service or navigate getting you the assistance you need for repair." technical support on all the products systems and blu-ray players purchased from costco agents can walk you through every- thing from programming a remote control to fixing a laptop that won't start new ge range to your wi-fi network or program the family hub touch screen on your new samsung refrigerator "everything is computerized to some member service centers undergo four weeks of hands-on training taught by manufacturer representatives completed additional training and security checks can even log in to your this process can save time because you don't have to explain what you're seeing on the screen and try to follow simply sit back and watch while he or she fixes your computer ccs's call centers based in the united states field thousands of calls each day and resolve a majority of them on first extra protection costco automatically increases the warranties on to two years through costco concierge services with square trade's can add an additional one to your costco anywhere visa® providing up to a total of seven years of warranty protection.-mr
